Refund & Return Policy
What is your Returns policy?
We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from radhikajindal.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may contact us via email at radhikajindalstudio@yahoo.com to exchange the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please contact us within 48 hours of receiving the product and return the product within 5 days from the date on which your order was delivered. Please note we do not accept returns for international orders. Also we do not accept returns for made-to-order items, unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange as per the eligibility of your order.
In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
As all our pieces are made to order, we will be unable to accept returns and refund unless the garment is damaged or defective.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Can I return and exchange my order?
As all our pieces are made to order, we will be unable to accept returns unless the garment is damaged or defective. In the event that you would like to change your order before you receive it, please write to us within 2 days of order confirmation on radhikajindalstudio@yahoo.com, post which we will not be able to make any changes.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.radhikajindalstudio.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share the courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end. We do not accept returns on international orders. Please contact us on radhikajindalstudio@yahoo.com for further assistance.
Partial COD Payment Policy
At radhikajindal.com, we strive to ensure a transparent and fair shopping experience for all our customers. Please read our Partial COD Payment Policy carefully before placing an order.
1. What is Partial COD?
Partial COD is a service offered by radhikajindal.com wherein customers pay a small percentage of the order amount in advance to confirm their order, while the remaining balance is paid in cash upon delivery.
2. Non-Refundable Advance
Once an order is confirmed using Partial COD, the advance amount paid is strictly non-refundable under all circumstances, including but not limited to:
Order cancellations initiated by the customer after confirmation
Non-availability or refusal to accept delivery by the customer
Change of mind or delay in delivery due to customer unavailability
Return of products for personal reasons (not related to defect or damage)
3. Why is the Advance Non-Refundable?
The advance amount collected helps us:
Authenticate genuine orders and reduce fake COD requests
Initiate order processing, product allocation, and packing
Cover partial logistics and handling costs involved in dispatch
This policy helps ensure fair usage of our resources and enhances delivery efficiency for all customers.
4. Exceptions
The advance may be refunded only in the following scenarios:
There is a confirmed failure in service, or the product is not dispatched from our end
In such cases, the refund will be processed to the original payment method within 5-7 business days.
5. Customer Acknowledgement
By selecting Partial COD at checkout and paying the advance amount, the customer acknowledges and agrees to this Non-Refundable Policy.
Partial Payment Terms & Conditions:
- Partial Payment Confirmation: Upon successful partial payment, your order will be confirmed and processing will begin. You will receive an email notification detailing your partial payment, the remaining balance, and the due date for the final payment.
- Payment Due Date: The remaining balance must be paid in full before the shipment, whichever comes first. Failure to complete the payment by this deadline may result in the cancellation of your order.
- Payment Options for Remaining Balance: You can conveniently pay the remaining balance using any of our accepted online payment methods, which include credit/debit cards, net banking, UPI, digital wallets as applicable with the payment gateway. Details for completing the payment will be accessible through your account dashboard.
- Order Processing & Shipment: Orders placed with partial payment will only be processed for shipment after the full outstanding balance has been successfully received. We will notify you once your order is ready for dispatch after full payment.
- Cancellation Policy (Strict Enforcement): As previously stated, orders cannot be cancelled or refunded after 24 hours from the time of order placement. This policy is in place due to the immediate initiation of raw material procurement and production processes upon partial payment.
- No Refund for Partial Payment on In-Process/Completed Orders: If the order is already in the manufacturing process or has been completed, the partial payment made is non-refundable, even if the remaining balance is not paid. This covers the costs incurred up to that stage
- Dispute Resolution: Any disputes related to partial payments, cancellations, or refunds will be resolved in accordance with our full Terms of Service. Customers are encouraged to contact our support team promptly for any clarification or assistance.
- Communication: All official communications regarding your partial payment status, remaining balance reminders, and payment links will be sent to the email address registered with your order. Please ensure your contact details are accurate and regularly checked.
- Partial COD: The term Partial CODE means the partial amount to be paid now and the remaining before shipment.
- Modification of Terms: These terms for partial payments are subject to change without prior notice. The terms applicable will be those in effect at the time of your order placement.
It is the sole responsibility of the client to share the complete measurements in writing, in case any of the elements is missing, the required alterations will be done.
In case any measurement is provided by the client will be taken as a reference, and the outfit shall be made accordingly, keeping the silhouette of the garment into consideration, and the necessary changes may happen. These may not be informed to the client as it’s a part of the garment.
Under no circumstances the designer be blamed for any error related to measurements or fittings as the actual measurements were not taken by the designer or his team in person. No return or refund shall be applicable in this scenario.
Company Name: YELLOW BUSINESS ASSOCIATES
Name & Address Of The Manufacturer/Packer/Importer/Marketed by -
Address: Opp. Ioc Petrol Pump, Shop No. 79, Satyam Mall, Sarkhej Bavla Highway, Sanand, Acc Cement Plant, Changodar, Ahmedabad, Gujarat, 382213
Customer Support Email Id: radhikajindalstudio@yahoo.com
Customer Support Contact Number: +91 9099777123
GST: 24AACFY7834L1ZP